Terms of use and sale

You must be at least 18, or have the agreement of a parent or guardian. If you accept these terms for a company, you confirm you can bind it. Some rules apply only to consumers; they say so.

• The desktop app is free, needs no account, and runs on your computer.
• The Pro and Team plans add the web app, Onlab Cloud sites (3 per workspace, on your own domain), hosted AI paid with credits, unlisted or private sharing, and sync across computers. Team adds roles, shared brand kits and comments; people who only view are free.
• Your own AI (Claude Code, Codex, Ollama, your API keys, MCP) stays free with any plan, under its provider's terms.
• We keep improving the service and may change its features. If we remove a paid feature you use, you may cancel and get back what you paid for the unused period.

Keep your sign-in safe: you are responsible for what is done with your account. A workspace's owner manages its members and what they can do.

• Prices are on the pricing page, excluding VAT. Your country's VAT (or the reverse charge, for an EU business with a valid VAT number) is added and shown before you pay.
• A plan is paid in advance, monthly or yearly, through Stripe, and renews automatically at the end of each period until you cancel.
• You can cancel at any time in Settings (Plan). The plan stays active until the end of the paid period; the rest of the period is not refunded, except under the right of withdrawal or where the law requires it.
• If a payment fails, Stripe tries again; if it still fails, the paid features may stop until it is paid.
• If a price changes, we write to you at least 30 days before. The new price applies from your next renewal; you can cancel before then.

You have 14 days from subscribing to a plan or buying credits to withdraw, without giving a reason.

• If you ask for your plan to start right away (the box you tick before paying), you can still withdraw within the 14 days: we then refund what you paid, minus the share of the period already used (French Consumer Code, article L221-25).
• For hosted AI credits, we refund the credits you have not used. Once all the credits are used, the right of withdrawal ends (article L221-28).
• To withdraw, write to hello@onlabtechnologies.com, with the form below or any clear statement. We refund within 14 days, by the same payment method.

Hosted AI is paid with credits, bought in any whole amount from €5 to €1000 (excl. VAT) with a Pro or Team plan. Each use is counted at the cost of the model used, in euros at the day's ECB rate. Credits never expire, are shared by the workspace, and work while it has a Pro or Team plan. You can set a monthly cap. If we stop the service, or close your account for any reason other than a breach of these terms, we refund the credits you have not used.

• AI features make text, layouts, pictures and code automatically, with models made by other companies. What they make can be wrong, can look like existing work, and is not checked by us: review it before you use or publish it.
• Pictures made or changed by AI in Onlab Studio carry a machine-readable mark in their file, as the EU AI Act requires.
• If you publish an image, video or sound made or changed with AI that looks like real people, objects, places or events and could pass for real, say clearly that it was generated or manipulated (EU AI Act, article 50(4)).
• Don't use AI features for what the EU AI Act prohibits (article 5), to deceive people, or to make content about a real person without their consent.
• With your own AI (your keys, Claude Code, Codex, Ollama), its provider's terms apply between you and that provider.

• Your projects stay yours. You give us only the rights we need to store, process and show them to provide the service (to you, your workspace, and the people you share them with), for as long as you keep them with us.
• When you publish to the community, you give everyone a free, worldwide, non-exclusive licence to view, copy and adapt it within Onlab Studio. You can take it down at any time; copies others already made stay.
• Only publish what you have the rights to.

You may use Onlab Studio's templates and assets in your own work and your clients' work, including for commercial use. You may not resell or share them as they are, as templates or assets. Photos from the free photo search come from Openverse, Pexels or Pixabay under their own licences: some ask you to credit the author, so check each photo's licence at its source. Third-party names and logos shown in Onlab Studio belong to their owners.

You are responsible for your sites' content and for what the law asks of them (a legal notice, privacy and cookie information for your visitors). For your sites, we act as a hosting provider: we remove or block content reported to us that is manifestly illegal, and we tell you why (Digital Services Act, articles 16 and 17).

To report a project, a site or a profile you believe is illegal, use the report button in the community, or write to hello@onlabtechnologies.com with the content's address, why you believe it is illegal, and your name and email (except for child sexual abuse material). We confirm we received it, decide promptly and tell you what we decided. This address is also our point of contact for authorities and users (Digital Services Act, articles 11 and 12), in French or English.

No illegal, misleading or hateful content, nothing that breaks others' rights, no abuse of the service (attacks, spam, getting around limits), no reselling access, and no reverse engineering of the app beyond what the law allows.

You can close your account at any time in Settings; export your work first. We may suspend or close an account or a site that breaks these terms, after telling you why and, unless the breach is serious or illegal, giving you time to put it right.

We do what is needed to keep Onlab Studio working, but we can't promise it will always be available or free of errors. For business customers, as far as the law allows, our liability is limited to what you paid us in the 12 months before the event, and we are not liable for indirect losses (lost profit, data you did not back up). Nothing in these terms limits a consumer's rights, including the legal guarantee of conformity for digital content and services (French Consumer Code, articles L224-25-1 and following).

We may change these terms. For an important change, we write to account holders at least 30 days before it applies; if you disagree, you can cancel before then.

These terms are under French law; a consumer keeps the protection of the mandatory rules of their own country. Write to us first at hello@onlabtechnologies.com. Under the French Consumer Code's rules on consumer dispute mediation, once you have written to us, if our answer does not satisfy you or you get none, you can go to consumer mediation free of charge with: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France, phone +33 1 89 47 00 14, litiges@cm2c.net, online at www.cm2c.net/declarer-un-litige.php (in French). Between businesses, the courts of Toulouse have jurisdiction.